"Dear Martin. Alan and I wanted to say a huge thank you to you and your team for the excellent job you have done in repairing, recovering and replacing the seating in our corner leather suite. We are over the moon with the finished job, your standard of workmanship is exemplary. The colour match is superb and is an exact match.
You said you had spent a number of hours getting this right and this is clear from the finished
article. Your customer service is faultless. You kept us informed at every stage and worked with us to ensure you did the work whilst we were away on holiday, even calling us abroad to give us an update and discuss delivery. You are such a nice guy and an absolute pleasure to deal with. True customer service. You and Frank were very respectful when you came into our home and took great care to ensure that we were totally happy with everything. A job well done and we would always recommend you. Thank you."